Congratulations to our Customer Cloud Service Project Team on winning the Customer Excellence Award from industry peers in March during the Oracle Utility Users Group Conference. 

The Oracle Utilities Users Group (OUUG) is a global “for-users, by-users” support organization devoted to bringing together customers who use the Oracle Utilities systems.   

GUC’s Oracle Customer Cloud Service (CCS) project team was nominated by TMG Consulting for the award. TMG assisted our team with this project, which kicked off in the fall of 2022 and went live earlier this year.   

Our CCS Project Team received this award based on several factors, but most notably is that GUC is among the first multi-service utilities to implement all four utilities on CCS. This was also the first time a new work and asset management system (Cityworks) was integrated with CCS, moving both systems to cloud based in the same timeframe.

The Project Team Co-Leaders were Becky Pope and Elizabeth Sharp with IT. The Project Team included Natalie O’Neal and Wendy Rogers (Electric), Paula Vinciguerra and Kenny Daniels (Meter), Lisa Johnson (Gas), Nikia Best-Manuel (Water), Denine Hardee (Billing), Juliet Telfair (Customer Relations/Call Center), Shannon Oakley (Customer Relations/Credit), Brian Weigand and Kim Coggins (Finance), and Courtney Basile, Robin Nichols, Michelle Edmundson, John Bartolotti, and Max Wu (IT).  

The OUUG conference is planned and sponsored by the utility community and conference sponsors, not Oracle.

Congratulations to the CCS Project Team and supporting employees across all departments on this industry peer award!