Service Awards
Adam McRoy / 25 Years
Adam McRoy, Electric Meter Specialist, celebrated 25 years of service at GUC recently. In his current role he tests, installs, and repairs meters for higher amp load customers (industrial, commercial, and large residential users). He began in the Meter Department as a meter reader, then he moved to service, before finally becoming a specialist. “I like what I do,” Adam said. “I get to do different things every day and troubleshoot, which is something I enjoy.” One of his most memorable moments at GUC, was when he was still a Meter Reader and he and Meter Field Tech II Tony Jordan helped police find robbery suspects. They were riding along near the greenway and saw a boy who had a ripped shirt and looked distressed. They stopped to help and to call the police. Hearing the victim describe the assailants – carrying a pink umbrella – they waited for the police to arrive and went about their day. “We got back in the truck on Beech Street where the greenway comes out at apartments. It was a Miami Vice moment, because we saw two men holding a pink umbrella. We went back to the scene of the crime. The police were still there, and we told them we found the assailants. They made an arrest from information that we supplied. We were later recognized by the Greenville Police Department.”
15 Years
Amy Wade, Executive Assistant to General Manager
10 Years
Colleen Sicley, Assistant Director of Customer Relations
5 Years
Ricardo Bagan, Damage Prevention Technician I
Stanley Roberson, Lineworker Second Class
Promotions
Andy Anderson, Chief Administrative Officer
Matthew Clark, WR Systems O/M Technician III
Cameron Cook, WR Systems O/M Crew Leader I (Sewer)
Bryan Gutierrez, WR Systems O/M Technician III
Spencer Letchworth, WR Engineering Assistant II
Carl Smith, Assistant Director of Gas Systems
Jacob Swink, Assistant Director of Electric
Durk Tyson, Director of Gas Systems
Ken Wade, Director of Electric
Congratulations
Congratulations to Gas Distribution Engineer Dillon Wade, and his wife, on the birth of their daughter, Blaire Wade.
Condolences
Our Condolences go out to Tony Haywood, Water Systems O/M Technician III, on the passing of his father, Mr. Dalton Keyes
Thank You's
Ms. Martin called to thank Gas Systems Crew Leader II Butch Mills and Gas Systems Technicians Stephen Roebuck, Ramsey Covington, Justin Oakes, Mickey Dawson, Briley Sutton, and Blake Beddard for providing outstanding customer service while repairing a gas leak at her home. She states that the entire team was “professional, thorough, and courteous,” and that “they did an excellent job from start to finish.”
When emailing about his utility service request, Mr. Bowen not only complimented GUC’s application process, but also the quick response and “excellent” customer service from Customer Relations Supervisor Bridget Harmon. He also stated that “a lot of municipalities should copy our model.”
Ms. Muniz emailed us to thank Customer Contact Representative II Allisyn Sanchez for her “prompt response” and “helpful suggestion” when helping her with our customer portal. She also mentioned that she “appreciated the assistance and the effective troubleshooting step” that Allisyn provided.
Ms. Salisbury emailed us to thank Customer Contact Representative II Lee Eakes for his assistance with figuring out how to auto transfer utilities back to her for a rental property. She said that she “commended him for his service and appreciated the assistance that was given to her.”
A customer gave appreciation and a 5-star review on Google for Customer Contact Representative II Jean Ricks. The customer wrote of Jean, “she was very helpful and extremely kind. Set up my electric account within 10 minutes over the phone.”
Ms. Davis called to commend Gas Systems Crew Leaders I Tony Richards and Roger Waterfield; Gas Systems Technicians II Logan Smith and Spencer Dickerson; and Gas Systems Technician III Brandon Stevens for providing “outstanding customer service” while abandoning the natural gas service at her home. She stated that the “entire team did an excellent job,” and that she was “especially impressed” that they left her flowerbed in better condition than it initially was.
Another customer gave appreciation and a 5-star review on Google for a Wastewater Treatment Plant tour they recently took. They stated that the plant tour was great and that they “were able to see how well organized they are.”
Mr. Littleton called in to give his kudos and extra thanks to Underground Electric Crew Leader Randy Mills, Lineworkers Second Class Stephen Leggett and Robert Carter, and Lineworker Third Class Garrett Ward for the work they did at his home. He said they “were kind, extra careful, and the best group of guys ever.” He also mentioned how grateful he was for their excellent customer service.
Mrs. Ricciarielli sent a message to Executive Assistant to the General Manager/CEO Amy Wade to pass on to Gas Systems Crew Leader I Roger Waterfield and Gas Systems Technician III Brandon Stevens. She stated that they were “so nice” while performing a leak investigation at her home due to a report of smelling of gas.
New Hires
