Service Awards

Join us in congratulating these employees on their recent work anniversary milestones! 

Tony Godwin / 30 years 
Tony Godwin, IT Infrastructure Manager at GUC, has spent the past 30 years overseeing GUC’s wide range of critical technology functions. From maintaining the IT infrastructure to safeguarding systems against cyber threats, his role has been central to GUC's technological evolution. Tony ensures that IT's infrastructure systems are supported by industry-standard technical safeguards, robust policies, and a highly trained workforce that understands its role in protecting the company’s data and infrastructure. Over the last three decades, Tony has played a vital role in building and securing a network that underpins GUC’s complex, multi-faceted systems. Tony’s journey at GUC began in 1994, when he joined as a MIS Support Assistant in the Management Information Systems (MIS) Department, which became the Information Technology Department in 2002. Reflecting on his career, Tony said, "I’m proud to have contributed to creating a solid technological foundation that will support GUC’s continued growth in the years ahead.” 

Mark Williams / 30 years 
Mark Williams, Customer Relations Team Lead, oversees a team of three at the Main Office. He also handles many of the customer phone calls and helps problem solve with customer needs in mind. Before becoming a Team Lead, he served five years as a Credit Officer I and 23 years as Chief Credit Officer. Since beginning at GUC in 1994, he has been proud to be a part of continuously improving customer-centered culture. Mark cares deeply about our customers, and when they call in with problems with their bill or making a payment, he always wants to do what is best for them. He said good customer service has always been important and has only become better as the years have passed. “Just the fact that I am still here after 30 years is great to me. But it is when I see customers say that I helped them in a hard time -- now, that’s a good feeling. When they bounce back on their feet, it is good to see and know I helped them with it,” Mark said.  

Tarsha Roach / 20 Years 
Collections Supervisor Tarsha Roach oversees the Cashiers at the Main Office. Her main responsibility is to make sure that all money paid to GUC is properly handled and balanced at the end of each day. She does this by synchronizing responsibilities like processing files for payments made through our website and accounts setup on automatic bank drafts, processing returned checks, assisting customers when they have a concern, processing group payments for businesses with multiple accounts, and researching and handling unidentified payments. She also manages her team’s schedule and training arrangements. Tarsha joined Greenville Utilities in 2004 as a Cashier and took over as a Collections Supervisor in June 2012. “What I really do enjoy about my job is problem solving. I like to research and dig deeper into challenges. When I help to resolve an issue for a customer, that gives me a sense of peace and accomplishment,” she said. 

Glenn Crumpler / 20 years 
Glenn Crumpler, Gas Systems Supervisor, oversees construction and installation of natural gas lines and crews that install and maintain gas mains and build industrial meters. Glenn also manages the maintenance of around 5,000 valves in the natural gas system. He began at GUC as a Pipe Layer I and moved up to Crew Leader before becoming supervisor a decade ago. He said one of his greatest leadership assets is that he understands the needs of the crew members out in the field because he used to be one himself. “I am proud to be a part of the changing safety culture. It is good for me to make sure that our guys are as safe as possible. I am glad I can provide everything I can to make sure they get their work done and back home safely to their families,” he said. 

10 Years 

Chris Wallace, Gas Service Specialist II 
JoEllen Gay, WWTP Laboratory Pretreatment Manager 
Mickey Tripp, Water Resources Engineering Assistant II  

Promotions

Mashan Arthur, Safety Staff Support Specialist III 
Kristen Slocum Jarman, WWTP Senior Administrative Assistant 
Mandy Joyner, Customer Relations Support Analyst II 
Caitlyn McLawhorn, Accountant Auditor I 

Accomplishments

Congratulations to the following Water Treatment Plant (WTP) employees on obtaining certifications from the NC Water Treatment Facility Operators Certification Board. Stormi Amendt, Chemist II, and Brandon Cox, Operator II, received their B-Well Certifications. Wade Corbitt, Instrument Control and Maintenance Crew Leader, received his C-Well certification. Operators II Corey Mays and Brad Dunn received their C-Distribution certifications. Mildred Betancourth Zuniga, WTP Operator II, received the A-Surface certification as well as the Grade 1 Biological Operator Certification from the NC Water Pollution Control System Operators Certification Commission. To obtain these certifications, employees attend Board-approved schools where they study and are tested on a variety of topics including pumps, instrumentation, bacteriology, iron and manganese removal, corrosion control, lab procedures, disinfection, and more. 

Congratulations also to Brooks Nobles WTP Operations Crew Leader on receiving his Class 1 Maintenance Technologist Certifications. This certification program is a 4-level voluntary program administered by NC One Water. It is intended to increase knowledge, skills, and abilities required to perform maintenance activities successfully according to current professional standards. 

Congratulations

Congratulations to Autumn Pollard, Meter Staff Support Specialist II, and Timmy Pollard, Troubleshooter Crew Leader, on the birth of their baby boy, Hunter William Pollard. 

Sympathies

We extend our sympathies to Customer Contact Representative II Robin Wyrick and her husband, Bert, Control Room Operator II, on the passing of Robin’s mother, Joyce Elaine Greene Harrell.  

Our condolences to the family and friends of Retiree Teresa Diane Elks Oakley on her recent passing. Teresa retired from the Human Resources Department in 2023 after 20 years of service with GUC. 

Thank You's

Greene County Schools (GCS) sent a thank you note to our Fleet employees for their participation in the school system’s first Job Shadow Day. One of their students spent some time shadowing Fleet staff and reported back to his school what he learned that day. The GCS note said that students had a great experience. 

Curtis Howell called to compliment Carlos Crespo, Gas Service Specialist I, for providing excellent customer service while performing a courtesy lighting of his appliances. He stated that Carlos was very nice, professional, and knowledgeable of his job. He was very pleased with the service. 

New Hires

Casey Harris,
WWTP Maintenance Mechanic I 

Luke James,
Electric Substation Construction / Maintenance Electrician I 








Sarah Pippins,
Customer Contact Representative I