Service Awards

David Moore / 20 Years

Utility Locator David Moore has recently celebrated 20 years with Greenville Utilities. "It has been a blessing to work beside a group of class A people for 20 years," he said. "I have seen us go through a lot together and they have been here for me as a friend and a brother." As a Utility Locator, he works with the Underground Locating Services Section, which is under the Gas Department. His job requires the use of different types of equipment and methods to locate underground facilities (pipes, mains, etc.) for all of our Operating Departments. One of the main group of tools used in David's job are the Geographic Information System (GIS) mapping tools. His job helps GUC, as well contractors and our customers, avoid hundreds of thousands of dollars each year in repair costs. David and his wife, Serisa, have two adult children, Davon and Shakira, and a grandbaby, Shaniya. Outside of GUC, David enjoys doing "nothing," although that's hard to do as a Pastor. He really enjoys golfing and has recently taken a liking to boxing.

Jerry Jones — 20 Years

Jerry Jones recently celebrated 20 years of service with GUC. As a Wastewater Treatment Plant (WWTP) Operator III, Jerry is responsible for monitoring all aspects of the biological treatment process, collecting samples from different points in the treatment system for testing and analyses, and making rounds every two hours to check the various stages of the treatment process. The information Operators collect is entered into the Supervisory Control and Data Acquisition (SCADA) system, which is the heartbeat of the plant and tracks the trends at the WWTP. "I like producing clean water for the environment," Jerry said. "It's enjoyable working with people who have the same goals as you do." Jerry and his wife, Melissa, have a 15-year-old son, Justin, and a four-legged son, a Karin Terrier named Bo. In Jerry's spare time, he enjoys gardening and salt water fishing, especially flounder gigging. 

Leonard Haddock / 20 Years

Stores Warehouse Technician Leonard Haddock has recently celebrated 20 years of service with Greenville Utilities. As the Stores Warehouse Technician, he is responsible for making sure that crews have what they need to get their jobs done. In order to do that, he also confirms that we have what we are supposed to from the supplier and also ensures that inventory is organized and in working condition. On top of his daily job responsibilities, Leonard also serves as an Observer for GUC's Lighthouse Process. He and his wife, Angie, have two adult children, CJ and Anna, along with three grandchildren. In his spare time, Leonard enjoys fishing and railroading (railway modelling).

10 Years

Joshua Owens, Electric Load Management Technician I
Kevin Jones, Electric Underground Lineworker III

Thank You's

Michelle Overby called to compliment Customer Contact Representative I Tiffany Davis on her patience when answering questions regarding Ms. Overby's multiple properties. "It's imperative that I know what's happening at each of my properties, and Tiffany made it very easy to obtain that information," she said.

Helen Tucker called to thank Load Management Technician I Josh Owens for doing an outstanding job on repairs to her brand new water heater. "The issues were not even GUC-related," she said. "Josh was determined to get my water heater working so we could have hot water for the night."

Ann Herring called to compliment Senior Gas Service Worker John Sheppard for providing excellent customer service when changing out her gas meter. "I was very impressed with how John went the extra mile and demonstrated professionalism," she said. "John's excellent customer service made me proud to be a part of the Greenville community."

Daniel Overby called in a compliment for Customer Contact Representative I Robin Wyrick. "She helped me with my questions and I'm very happy with her customer service," he said.

Pitt Community College (PCC) Career Services wrote a thank you note to Human Resources Specialists Kay Spriggs and Angie Fuller for attending the Adult Expo event at PCC. "It means so much to the college and to current/prospective students to have such strong support from our dedicated employer partners," she wrote.

Kristen Baines from the Salvation Army called in to thank Customer Contact Representative I Lynette Smith on her excellent customer service. "She is always helpful and has a great personality," she said.

Mr. Lizzell called to compliment Gas Systems Crew Leader I William Morning for providing excellent customer service when responding to a gas leak at his home. "William did a great job checking for leaks," he said. "He made the visit a very pleasant experience."

Angela Mayo called to compliment Gas Service Worker Melvin Foreman on his customer service when performing a meter change out and cut on for her home. "Melvin is the most polite person I've ever met," she said.

Bill Hunnke called to compliment Gas Systems Crew Leader I William Morning and Gas Systems Technician I Justin Oakes on their customer service when conducting a gas leak investigation. The investigation was in regards to a high bill at a recently deceased family member's house. "When they arrived, they took complete ownership of the situation," he said. "William even reached out to Customer Relations to request a meter re-read when he found no gas leaks."

Sympathies

Our deepest sympathies are extended to Collections Supervisor Tarsha Roach on the death of her father, Johnnie Lee Smith.

Our condolences go to IT Infrastructure Manager Tony Godwin on the death of his father-in-law Russell Gurganus.

Our sympathies also go to General Counsel Phil Dixon on the recent death of his mother, Lottie Tippett Dixon Larson.