The project to upgrade our Customer Care & Billing software (CC&B) to cloud-based Customer Cloud Service (CCS) is successfully shifting into a new phase. The GUC team of employees and TMG Consulting, as well as other vendors, have been working on the solutioning phase since last fall. This includes reviewing current business processes, best practices, and “new-to-us” features offered in CCS as well as system configuration. Now, they are working through data migration and initial system testing.    

Dozens of employees who will be involved in testing CCS were on hand for a March 30th demonstration of GUC’s configuration. System Integration Testing (SIT) is set to begin in April with the project’s core team and other employees who are subject matter experts. This is where they will make sure CCS works as expected in a variety of situations. After that, a larger group of employees will put the system through User Acceptance Testing (UAT).

“It’s important to make sure we test CCS and its integrations with other systems, both the everyday use of the system, as well as those one-off situations that come up every now and then,” said Becky Pope, IT Applications Manager and one of the Project Managers. “We want to make sure everything works correctly, sooner rather than later, when it’s easier to fix. It’s harder and more expensive to fix things post go-live.”

Testing will continue through the summer with end-user training scheduled for fall. The project is still under budget and on track to go live in January of 2024.