Manager's Corner - March 2016
Manager's Corner - March 2016
As a public utility offering four different services (electric, water, sewer and natural gas), we have a large operating budget to manage each year. In addition to annual operations, we also have a very significant capital budget for projects that stand out due to their large scale and cost compared...
Optics Nears Completion
Optics Nears Completion
Navigate is the final big phase of OPTICS that will give us the crucial elements used to tie all the tools together to improve the overall customer experience. This team is working hard to ensure a successful go-live in the coming months. Excitement is in the air as we get closer to launching the...
CSI:
CSI:
All employees were treated to breakfast on March 4th for an update on our Corporate Safety Initiative (CSI). We have had many successes with CSI over the last seven years, and have continued the stretch to reach new goals. Goals The updated CSI goals are: Work 3 million consecutive hours without a...
March's Featured Employee: Keshia Pierce
March's Featured Employee: Keshia Pierce
GUC's Call Center handles between 500 and 1,500 calls each day, and Customer Contact Representative Keshia Pierce is one of the many smiling faces that customers hear through the phone. From new service setup to disconnects, transfers, and answering a variety of questions, she does a lot to help out...
In The Community - February 2016
United Way Hats off to our United Way Committee and to employees for a successful campaign. The committee works hard year-round raising awareness and money to support the mission of our local United Way. An appreciation lunch was held recently in honor of employees who contributed at the Leadership...