Greenville Utilities recently received a project implementation award - the prestigious Expanding Excellence Finalist Award under the category of Best Customer Information System Implementation. This award is designed to acknowledge and salute excellence in utility customer service and serves as recognition for a highly successful CIS project implementation.  Nominated projects are evaluated on adherence to budget and schedule, operational efficiency after go-live, innovation, and improved service levels.

The award was presented by CS Week, an international customer service conference serving electric, gas, water, and wastewater utility professionals. This year's conference took place in Fort Worth, Texas.  IT Applications Manager Becky Pope shared our Navigate Project implementation strategy with the conference's Synergy Group, a special track of seminars designed for utility application and customer service professionals.

Background

On July 5, 2016, Greenville Utilities launched five new Oracle Utility systems, including Customer Care and Billing (CCB), online Customer Self Service (CSS), and Mobile Workforce Management (MWM). The implementation of the new systems, along with several modifications to existing Oracle systems such as Work and Asset Management (WAM), were part of GUC's Navigate Project.

The project took 22 months to complete and included 130 GUC employees across all departments working alongside Oracle staff. With a lot of hard work and thorough preparations, "go-live" over the 2016 July Fourth holiday weekend was a success.

Congratulations to all on this well-deserved recognition!