Each summer, college students in our service area move in and out of housing, which increases the amount of work for our Customer Relations and Meter teams. To show appreciation for their extra work, these employees were recently treated to breakfast during the busiest week of their summer.  

On average, our Call Center receives 11,000 calls each month. In July and August, that average goes up to 15,000 calls. However, the largest increase in service for our Customer Relations teams are the online requests to start, stop, and transfer service. On average, they work 415 website requests from guc.com each month, and that monthly average is 990 in both July and August. 

 Our Meter Section works an average of 3,500 service stops and starts each month. In July and August, that average goes up to 5,900. There is one week each summer that is particularly busy for them, and that week runs from the end of July to the start of August. This year, they had 2,749 starts and stops to work during the week of July 28th to August 4th. For reference, in February, Meter worked 2,083 stops and starts. During the week of July 28th, they worked more orders than the entire month of February.   

 “Every read that Meter takes from a stop and a start is evaluated by the billing system,” said Assistant Director of Customer Relations Colleen Sicley. “Then our Systems Analyst group analyzes those reads and sends out final bills, and that work goes downstream to the other side of Customer Relations. We wanted to show our appreciation with a breakfast to thank everyone, encourage them to be safe, and let them know we appreciate the work they do in such a short period of time.”