October 2020 Newsmakers

October 2020 Newsmakers

November 12, 2020

Service Awards

Tonya Roebuck / 25 Years
Customer Contact Representative II (CCR) Tonya Roebuck recently celebrated 25 years of service with GUC. She began her career as a receptionist and moved to her CCR position in 1998. The majority of the time you’ll find her working with building contractors, GUC engineers, and walk-in customers (over the phone during the pandemic). She also serves as back-up when the Call Center experiences high call volumes. “The favorite part of my job has been helping customers,” she said. “Every day is different and every customer is different. I miss seeing our customers in person right now, but connecting with them over the phone has been great, too. I also have outstanding co-workers.” 


Chris Evans / 20 Years
Assistant Stores Manager Chris Evans celebrated 20 years of service with GUC. Chris oversees inventory transactions, maintains and orders most of the small hand tools, as well as safety-related items like hard hats, rubber safety gear, cones, etc., and coordinates with vendors on the repair and replacement of battery-operated and mechanical tools. “I really appreciate the opportunities and positions that I have had the privilege to serve in at GUC,” said Chris, “but the people I have had the opportunity to work with throughout the years have been the highlight of my time at GUC. I appreciate each and every one of you and the role you play to make our organization successful!” 

Mike Adams / 20 Years

Mike Adams, Fleet Maintenance Mechanic Supervisor, has recently celebrated 20 years with GUC. Mike oversees the daily operations of the shop and the Master Mechanics. Our Garage has a staff of Master Mechanics with over 75 years of combined experience and factory training in the field of automotive and diesel diagnostics and repair. Mike and his team are responsible for the routine maintenance and servicing of GUC’s fleet of approximately 270 vehicles and 283 pieces of equipment, which also includes “in servicing” of new vehicles and equipment (logo decals, safety outfitting, etc.). His team works well together in not only taking care of the daily needs of our growing fleet, but to assist crews with unforeseen issues that arise when out in the field or on out-of-town emergency mutual aid events. Like our crews, Mechanics also get the occasional after-hours call. “I enjoy the comradery we have at the garage and how well we all work through things together,” said Mike. “And I’ve enjoyed getting to know employees over the years as they come through the garage.” 

15 Years

Charlie Buck, Wastewater Treatment Plant Operator I

10 Years

Lin Bunting, Electric Underground Lineworker First Class
Mashan Arthur, HR Staff Support Specialist II

5 Years

Steve Hawley, Public Information Officer/Communications Manager 



Jeffrey Clemons, Water Resources Pipe Layer III 
Cody Morris, Water Resources Pipe Layer II



Kristen Jarman, Wastewater Treatment Plant Staff Support Specialist III 



Congratulations to Wastewater Treatment Plant Operator Charlie Buck on passing his Grade 2 Biological Operator's Certification Exam from the North Carolina Department of Environmental Quality. 



Our sincerest condolences to Water Resources Staff Support Specialist Stephanie Talbott and her husband, Shawn, on the death of her mother-in-law, Jackie Talbott. 

Our sympathies are extended to Wastewater Treatment Plant Operator Kevin Smith on the death of his mother, Carolyn Jones Allen. 

Our condolences to Wastewater Treatment Plant Maintenance Electrician Tony Rogers on the death of his father, Jesse Herbert Rogers. 

Our condolences are also extended to Electric Engineer Assistant Tyler Nichols on the death of his mother, Sarah Edwards Nichols. 

Our condolences go to Electric Overhead Lineworker Billy Owens on the recent death of his father, Billy “Wayne” Owens, Sr. 

Our deepest sympathies go to Water Resources Engineering Coordinator Clay Johnston on the passing of his father, Ted Clayton Johnston. 

Our sympathies also go to the Water Resources Engineering Support Manager Jarrett McGalliard on the passing of his father, Jerry McGalliard 

Our condolences are also extended to Water Resources Systems Supervisor on the death of his mother, Peggy Sears. 


Thank You's

Several customers on Twitter and Facebook wrote the following notes of appreciation to GUC following the wind storm that caused multiple power outages on October 29th: 

  • @MathaelD – I appreciate the quick work today. Thanks to your employees for their efforts. 
  • Mark Garner – Thanks for going out in inclement weather to keep the community going. 
  • Daniel Smith – Thanks for all you do keeping our power on.

Customer Contact Representative Tonya Roebuck received a thank you note from Laurie, a customer who Tonya recently assisted following the loss of Laurie’s husband. “Can’t hug you in person, but I wanted to thank you for working with us,” she wrote.